Shipping policy
Last updated: October 13, 2026
Daymirth puzzles and T-shirts are made to order. Please allow time for production as well as delivery. Daymirth Essentials are our selected everyday goods, supplied through our fulfillment partner.
Where we ship
- Puzzles: available for delivery to Canada and the United States.
- Heritage T-shirts: currently available for delivery within Canada only.
- Daymirth Essentials: available for delivery to Canada and the contiguous 48 United States plus Washington, DC. Essentials are not currently available for delivery to Alaska, Hawaii, US territories or military addresses.
Available shipping services depend on the items in your cart and your delivery address. Checkout confirms whether your complete order can be delivered. We do not currently offer delivery to other countries. For an order of more than 12 T-shirts, contact us before ordering so we can check shipping options.
Shipping charges
Standard shipping is included in the product price for Daymirth Essentials delivered to Canada or the contiguous United States and Washington, DC. This applies to the Essentials items in your order; shipping charges for other items follow the terms below.
Standard shipping is free for eligible puzzle deliveries to the United States. Shipping charges for Canadian puzzle orders and T-shirts are shown at checkout before you pay, in the checkout currency. Charges depend on the items, quantities and destination. Free US puzzle shipping does not apply to Canadian deliveries.
Any shipping charges that apply to separate parcels are included in the shipping total shown before payment.
Production and delivery estimates
Made-to-order puzzles and T-shirts
The following standard-delivery estimates include both production and shipping, starting when your order is sent to production:
- Puzzles to the United States: approximately 6–11 business days.
- Puzzles to Canada: approximately 14–36 business days.
- Heritage T-shirts within Canada: approximately 4–10 business days.
Daymirth Essentials
Allow approximately 10–25 business days for processing and delivery after your order is approved for fulfillment.
Business days are Monday through Friday, excluding public holidays. We manually review orders before approving fulfillment or sending them to production. Review time is additional to the estimates above. Any time needed to resolve payment, address or order-detail issues is also additional. We will contact you if we need information to process your order.
These are estimates, not guaranteed arrival dates. Busy periods, product availability, remote destinations, weather, carrier disruptions and customs clearance may affect delivery. Any delivery date or period specifically agreed for your order, and your rights under applicable consumer law, continue to apply. If you need an item for an occasion, contact us before purchasing so we can check the current estimate.
Separate parcels and tracking
Puzzles, T-shirts and Essentials may ship separately and arrive on different days. An order containing several items may also arrive in more than one parcel.
When tracking becomes available, we will send it to the email address provided with your order. Tracking may take time to show the carrier's first scan. If only part of your order has arrived, check the shipment details or contact us.
Import charges
Our puzzles ship from the United States. Canadian deliveries may be subject to import taxes, customs duties or carrier handling and brokerage fees collected by the carrier or customs authority. These charges may be additional to the amount paid at checkout unless checkout explicitly states they have been collected. The recipient may be asked to pay them before delivery. The amount depends on the order and customs assessment, so we cannot give a fixed amount in advance. Contact us before ordering if you would like help understanding possible charges.
Essentials may ship internationally. Import taxes, customs duties or carrier handling and brokerage fees may apply to these deliveries as well, unless checkout explicitly states they have been collected. Standard shipping included in the product price does not mean these import charges are included.
Our Heritage T-shirts are printed and shipped within Canada.
Address corrections
Please check your complete delivery address, including any apartment or unit number, before ordering. If you notice an error, email support@daymirth.com as soon as possible. We will check whether a correction is still possible; changes may no longer be possible after production or shipment begins. If an order is returned as undeliverable, we will contact you to discuss the available options and any proposed redelivery charge before arranging it.
Late, missing or damaged deliveries
If your order is late, incomplete, damaged, or marked delivered but cannot be found, email support@daymirth.com with your order number and a description of the problem. Photos of damage and packaging are helpful where practical.
Daymirth is your contact for delivery problems. We will investigate with the delivery and fulfillment providers and arrange the appropriate resolution. You do not need to resolve the issue with our supplier yourself.
For damaged, defective or incorrect items, order changes, cancellations and refunds, see our refund policy. Nothing in this shipping policy limits your legal warranties, statutory cancellation rights or other remedies under applicable consumer law.