Refund policy

Last updated: October 13, 2026

Daymirth's puzzles and T-shirts are produced after you order. We want you to receive the item you ordered, in good condition. If something is wrong, contact us and we will help.

Change-of-mind returns and exchanges

We do not offer voluntary returns or exchanges for a change of mind, or if you selected the wrong size, colour, design or puzzle piece count, when the item was supplied correctly and matches its description and size guide. Please check the product details and size guide before ordering.

This does not affect your rights for faulty, damaged, incorrect or misdescribed goods, or any cancellation rights provided by law.

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, is not what you ordered, or your puzzle is missing pieces, contact us. We will arrange a replacement at no extra cost or a refund, as appropriate to the issue and your rights under applicable law.

Email support@daymirth.com or call +1 514 919 3929. Include your order number, the item concerned and a description of the problem. Photos of the issue and packaging are helpful where practical. If photos are not available, contact us anyway.

Please report problems promptly, preferably within 30 calendar days of delivery. This is a request for early reporting, not a limit on your legal rights. Contact us if you discover a problem later.

Missing or delayed deliveries

If an item has not arrived or part of your order is missing, contact us with your order number. We will investigate with the delivery or fulfillment provider and arrange the appropriate resolution. You can contact Daymirth directly; you do not need to resolve the issue with our supplier yourself.

Sending an item back

Please contact us for return instructions and the correct address before sending anything back. Do not send an item to the manufacturer or an address on the parcel unless we instruct you to do so. A physical return may not be necessary. If we require a return to resolve damage, a defect or our error, we will cover the necessary return postage.

Refunds

For a refund due to damage, a defect or our error, we will refund the affected item's price and applicable taxes, together with the original shipping charges attributable to that item. For a partial-order refund, we will explain the shipping amount included. We do not charge a restocking fee for these claims.

Refunds are issued to the original payment method unless we agree another method with you. We will confirm the amount and when the refund has been processed. Your bank or payment provider may take additional time to show it. Any refund deadlines required by law continue to apply.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Whether we can make a voluntary change or cancellation depends on whether production has started. We will confirm whether your request was successful. Your statutory cancellation rights remain unaffected.

Your consumer rights

This policy does not exclude or limit legal warranties, statutory cancellation rights or other remedies available under applicable consumer law. Where the law gives you additional rights, those rights apply.